Guide

# Information Points

Information Points are located across campus and are the first point of contact for all students for advice and guidance. The aim of the Information Point is to respond to all queries from start to finish resolving any issues presented in one location.

# Come to us for any enqiry

The Information Points will provide answers to all enquiries. We employ experienced Customer Service Advisers at all Information Points who have a generic training and are therefore capable of giving the same details no matter which one they visit.

# How we can assist you

You can come to any of the Information Points to receive advice and guidance on all support areas including:

  • accommodation
  • international support
  • welfare
  • disabilities
  • counselling
  • sport and recreation
  • student funding/finance
  • spirituality and faith
  • exam queries
  • Tier 4 signposting
  • assistance with producing status letters
  • production of letters for Pre-sessional English, part-time and Erasmus students
  • support for IT registration and Moodle
  • student records - including registration; enrolment; changing and accessing your record
  • obtaining replacement ID cards and ID card access problems including reprogramming the card
  • assignment handling
  • check student accounts in relation to balances
  • blocks and exclusions

and many more enquiries.

# Get connected to the expert help you need

Customer Service Advisers can normally support all enquiries from start to finish but if your enquiry does prove to be beyond their remit they will make you an appointment or refer you to a specialist member of staff.

TheHub Information Point can also loan laptops to students who want a short-term loan whilst using TheHub social space. These laptops are only available for use in TheHub and can only be loaned during Information Point opening hours.

# Locations and opening times

TheHub All year round - Monday to Sunday 08:00-20:00

Faculty of Business and Law (William Morris/George Eliot) Semester – Monday to Friday 08.30-19:00 After Week 13 of each semester – Monday to Friday 08.30-17:00 (Jaguar) All year round – Monday to Friday 08.30-17:00

Faculty of Health and Life Science (Richard Crossman/Alison Gingell) All year round – Monday to Friday 08.30-17:00

Faculty of Art and Humanities (Graham Sutherland/Ellen Terry) All year round – Monday to Friday 08.30-17:00

Faculty of Engineering, Environment and Computing (Engineering Computing Building) Semester – Monday to Friday 08.30-19:00 After Week 13 of each semester – Monday to Friday 08.30-17:00 (John Laing) All year round – Monday to Friday 08.30-17:00

Student Centre Term time – Monday to Friday 08.30-17:00

For further assistance telephone 024 7765 6565 or email the customer service team

Please note: All Information Points will close during Bank Holidays.

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