# Customer Experience Team
We are a friendly team of advisors, ready to welcome you throughout your student journey. Based centrally at Mile Lane, we are here to simplify student life and aim to be a continual and consistent source of information and support that you can trust - from your enrolment through to your graduation and beyond.
# Friendly advice about all areas of student life
You can ask us any question – no matter how big or small – and we will make sure that you get the most helpful information and advice. Embarking on University life is both exciting and somewhat daunting. We understand the key milestones and pressure points in the student journey and can help you navigate them successfully.
# Helping you find your way
As well as having great knowledge of the University buildings, campus and surrounding area, here are some of the other things that we can help you with:
- Getting a student ID card if you are a new student
- Getting a replacement student ID card if you have lost it
- Helping you find Lost property
- Payments, refunds and finance
- Registry queries (including extensions and deferrals)
- IT and Aula
We understand that university processes and student admin can sometimes be confusing and time-consuming, We are here to help you simplify these processes.
# An expert for you to speak to
We can help you access expert services you might not even know exist, as well as guide you through processes like applying for extensions and deferrals. We aim to be a bridge between you and all areas of student life.
# Book an appointment
If we are not able to help you directly, we can connect you to the best person. We can book you an appointment with:
# A listening ear
We are here to listen. Our team is trained to listen carefully and compassionately to you. We will treat your enquiry professionally and in confidence. Your information is always kept within the confines of the University and will not be discussed with anyone else (including parents).