Help centre

# Update your Student ID card

You’ll need to reactivate your student ID card once every week on a Phoenix point to make sure that your access to buildings and attendance is kept up to date. It’s important to do this so you can get into buildings and register your attendance at classes correctly using the Touchpoint machines.

Tip:

Sometimes ID cards are also called Phoenix cards

# Find a Phoenix registration point

Most University buildings have one (or more) Phoenix registration points. To find your nearest Phoenix registration point, please look at the list of Phoenix registration points at the bottom of this page and click on the building you’re in or nearest to.

# Hold your card against the reader

Hold your card flat against the card reader (the silver box) - you can use both sides of the card to do this.

# Wait for 3 seconds until it beeps

Wait until the light flashes red and you hear a beep (this usually takes about 3 seconds).

# Go to an InfoPoint if your card doesn’t update

If you have tried to update your card and you are still having problems getting into buildings, or scanning your attendance on the Touchpoint machines, go to an InfoPoint and we can help.

Tip:

If you have been away from campus for a longer period of time (on study break), your card access might expire and, in this situation, the Phoenix registration point will not update your card. If this happens, we can update your card manually at the InfoPoints – it will only take a few minutes to fix.

Phoenix Registration Points