# Reset your University IT Services password
You need your university ITS password to access your university email, AULA, SOLAR, NOVA, Office 365, campus WiFi and the Student Portal. If you have forgotten your password, you can reset it by following the steps below.
# Go to the IT Registration page
You will need to input your Student ID number (the number on your Student ID or Phoenix card).
# Enter your student ID number and date of birth
Fill in your student ID number and date of birth and select Continue.
# Follow the instructions and accept the ITS code of conduct
Enter your mobile phone number and your email address and select Next. After this, a verification code will be sent to your phone. Enter the verification code and select Next. Once you have accepted the ITS code of conduct, you will be taken to the password reset page.
# Choose a password
You need to choose a password that is:
- 9 - 15 characters long
- has at least one capital letter (upper case letter)
- has at least one number
- has at least one symbol
Make sure that your password is memorable but make sure you do not write it down or give it to anyone else.
# Get help from IT Services
If you are not able to reset your password, please visit the online IT service desk portal (opens new window) for help.