# Order a transcript or results letter online
Due to the COVID-19 the University is encouraging social distancing and working from home as much as possible. Unfortunately this means, for the foreseeable future, no online orders can be processed as we do not have sufficient staff to process them.
Award verifications can still be made by employers via HEDD.
If you are a current student, find out how you can set up and access a HEAR (Higher Education Achievement Record). This is an electronic document that shows all of your results and progress so far. It's easy to share it online with employers and external bodies.
As the University Campus is closed results letters cannot be stamped at this current time.
Transcript: A transcript shows your grade for each module that you’ve completed on your course. You’ll get a transcript with your degree certificate when you graduate. But if you need a transcript before you graduate, you can buy one online. You’ll need to wait until you’ve been awarded at the end of your course (when your final results letter is on SOLAR).
Results Letter: A results letter shows your grade for each module you’ve completed for each completed stage of your course. You’ll need to wait until you’ve had your official results on SOLAR for the academic year before you can order a results letter.
A Stage is the name for each year of study (stage 1 is your first year, stage 2 is your second year etc.)
# Order your replacement document
Go to the replacement documents webpage and select the item that you want.
# Pay for your transcript or results letter
Select proceed and fill in your payment details.
# Collect your transcript or results letter
Orders will be ready to collect within 3-5 working days. You can choose to collect your order from the Student Centre InfoPoint or have it posted to your address. Remember to select the option you want on the order form.
You will get an email notification sent to your University email account when your transcript or results letter is ready to collect.