Multi-Factor Authentication

Multi-Factor Authentication (MFA) is the process of using two or more independent factors to verify a user's identity for a login and to access secure data - similar to what you may use with online banking. It protects the user from an unknown person trying to access their data such as personal ID details or financial assets.

• The first factor is something known only to you - your CU username and password.

• The second factor is a single-use code sent to your personal device (mobile phone or tablet) OR a message sent asking for confirmation that you are attempting to log in.

Multi-Factor Authenticate will need to be set up on both your computer and phone and will require re-authentication at least once every 14 days. This is to ensure the security of the device and your personal data.

Multi-Factor Authenticate is used for a wider variety of services including Emails, Microsoft Teams, Digital Services Portal, Student Portal, and many others.

For more information please see the Multi-Factor User Guide (opens new window)

Reset your password

You can reset your password at any time very easily, following the guidance in this article.

Change your registered phone number

If you have recently changed your mobile number and therefore cannot receive your MFA code, please call Digital Services on 02477 657777.