Help centre

# Connect to University Wi-Fi on your phone

Get access to university Wi-Fi on your phone as you move around campus. It will make it easy for you to check your emails, timetable and Aula – as well as help you save your data!

# Make sure you are enrolled

You need to be enrolled before you can use university Wi-Fi on your phone. When you enrol online, you will set up your IT account and create a password.

# Go to Wi-Fi settings on your phone

Go to Wi-Fi settings on your phone and select PHOENIX-NET-SECURE.

# Input your username and password

Enter your university username and password. Once you have done this, select join. You may be directed to a certificate page. If this happens, select trust.

Tip:

If you have forgotten your university IT password, you can re-set it here.

# Wait for your phone to connect

It may take a few seconds for your phone to connect. Wait until a ✔️ appears next to the PHOENIX-NET-SECURE / PHOENIX-NET-FAST network in your Wi-Fi settings.

Tip:

Once you have connected to the Wi-Fi, your phone will be recognised and should automatically connect to the network accross campus. You should not need to keep re-connecting to the Wi-Fi, but you may need to re-join the network if your phone or mobile device is new and not recognised.

# Get help if you are unable to connect

If your phone will not connect to the university Wi-Fi network, come to the Tech Bar or contact IT Services.